Emergency Services as Defined by the NAHB Warranty Manual
DISCLAIMER: If trades are called out to your home and they do not find anything warrantable, or if the problem does not meet Emergency Service criteria as listed above, you will be responsible for paying the service charge directly to the trade.
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HVAC
ELECTRICAL
PLUMBING
NATURAL GAS
HVAC
Emergency Warranty Service is limited to:
- Total loss of heat when the outside temperature is below 45 degrees
This means that none of the furnaces in your home are operational. If you have multiple systems and one system is working this DOES NOT meet Emergency Service criteria.
- Loss of air conditioning DOES NOT constitute an emergency by NAHB standards.
If you are experiencing a total loss of heat to your home during business hours (Monday-Friday 8a-5p) submit a warranty claim here.
If this is an after hours emergency, you may contact the HVAC company directly if their information is found on the furnace. If there is no reply and the emergency persists, you may need to reach out to a local service company that offers after hours service.
ELECTRICAL
Emergency Warranty Service is limited to:
- Total loss of electricity. FIRST, check with the utility company prior to reporting this circumstance to the Builder or Electrician to ensure that there is not a power outage in your area.
If you are experiencing a total loss of electricity to your home during business hours (Monday-Friday 8a-5p) submit a warranty claim here.
If this is an after hours emergency, you may contact the Electrical company directly if their information is found on the electrical panel. If there is no reply and the emergency persists, you may need to reach out to a local service company that offers after hours service.
PLUMBING
Emergency Warranty Service is limited to:
- Plumbing leaks that require the ENTIRE water supply to be shut off, not just a local shut off valve.
- Total loss of water. FIRST, check with your utility company prior to reporting this to the Builder to ensure that there are no outages in your area.
If you are experiencing either of these items during business hours (Monday-Friday8a-5p) submit a warranty claim here.
If this is an after hours emergency, you may contact the Plumbing company directly if their information is found on the water heater. If there is no reply and the emergency persists, you may need to reach out to a local service company that offers after hours service.
NATURAL GAS
Emergency Warranty Service is limited to:
- Natural gas leak.
If you smell gas (often described as a “rotten egg” odor), hear a persistent hissing sound near a gas line, or suspect a leak, follow these steps immediately if you are unable to shut off the gas supply yourself:
- Evacuate the Premises. Leave the home immediately. Ensure all occupants and pets are out of the building.
- Leave the door open as you exit to help ventilate the area.
- Once you are a safe distance away from the home:
- Call 911 or your local emergency services.
- Call your Gas Utility Provider at their emergency hotline
Once the gas leak has been stopped and the area is safe and secure, if it is during business hours (Monday-Friday 8a-5p) submit a warranty claim here.
If this is an after hours emergency, you may contact the Plumbing company directly if their information is found on the water heater. If there is no reply and the emergency persists, you may need to reach out to a local service company that offers after hours service.